Privacy Policy – terencecarlin.com

Last updated: June 5, 2025

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you use terencecarlin.com. We comply with the EU General Data Protection Regulation (GDPR), France’s “Informatique et Libertés” law, and follow California Consumer Privacy Act (CCPA) standards for U.S. residents.

2. Data We Collect

  • Full name
  • Email address
  • Company name
  • Appointment details via Calendly
  • Messages and contact form submissions
  • Billing information via Stripe and Odoo
  • Usage data (cookies, analytics)
  • Referral data from Instagram, YouTube or similar

3. Purpose of Data Use

We use your data to:

  • Schedule and manage appointments
  • Process payments and issue invoices
  • Respond to inquiries
  • Send service-related communication (if opted-in)
  • Analyze traffic and improve the website
  • Promote our work through social platforms

4. Third-Party Services

We use the following tools and processors, all of whom are subject to privacy agreements:

  • Calendly (appointment scheduling)
  • Stripe (online payments)
  • Odoo (invoicing/accounting)
  • Google Workspace / Analytics
  • Instagram & YouTube (social media and referrals)

5. Legal Basis

We process your data based on one or more of the following:

  • Your consent
  • A contract (e.g., service agreement)
  • Legal obligations (e.g., invoicing)
  • Legitimate interest in operating this business

6. Data Retention

  • Prospect/client data: 3 years after last contact
  • Invoices and payment records: 10 years
  • Cookies: up to 13 months

7. Your Rights (GDPR)

You have the right to access, correct, delete, or export your personal data. You may also object to certain processing. To exercise any of these rights, contact: contact@terencecarlin.com

8. California Residents (CCPA)

If you’re a California resident, you may request:

  • Details about what personal information we collect
  • Deletion of your data
  • That we do not sell your personal data (we don’t)

9. Cookies

We use cookies to improve performance and measure traffic. You can configure or reject cookies via your browser settings.

10. Data Security

We implement reasonable organizational and technical measures to protect your data from loss, misuse, or unauthorized access.

11. Terms of Use

By using this website or booking a service, you agree not to misuse the content or contact system. All interactions are subject to professional goodwill, fair use, and applicable law.

12. Contact

For any question or data request, email: contact@terencecarlin.com